Refund and Return Policy of VogueUpCiteino

Effective Date: January 2, 2025

At VogueUpCiteino, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with the products you have purchased from us, we offer a straightforward return and refund policy. Please take a moment to review our guidelines below for a seamless experience when returning or requesting a refund.

Return Policy

We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must meet the following conditions:

  • The product must be in original condition, unused, and with all original packaging intact.
  • The item must be free from damage, marks, or alterations.
  • Any accessories, manuals, or other original components must be included.

Please note that certain products, such as personalized or custom-made items, may not be eligible for return. If you are unsure about whether an item can be returned, please contact our customer service team for clarification.

To initiate a return:

  1. Contact Us: Send an email to info@vogueupciteino.com to request a Return Merchandise Authorization (RMA) number.
  2. Return Shipping: Once you receive the RMA number, you can ship the product back to us. The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
  3. Return Address:
    VogueUpCiteino
    212 5th St NE
    Grand Meadow, Minnesota (MN)
    Phone Number: (507) 754-5046

Refund Policy

Upon receipt of your returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, a full refund will be issued to the original payment method. Refunds will be processed within 5-7 business days from the date of receipt of the returned item.

Please note:

  • Shipping Fees: Shipping charges are non-refundable, unless the return is due to a mistake on our part.
  • Late Returns: Returns made after the 30-day window will not be eligible for a refund.
  • Partial Refunds: In some cases, if the returned item is damaged or missing parts, a partial refund may be issued.

Exchanges

If you would like to exchange an item for a different product, please follow the return process outlined above. Once your return is processed, you can place a new order for the desired product. We cannot process direct exchanges, but we will gladly assist you in making a new purchase.

Damaged or Defective Items

If your product is defective, damaged, or incorrect when received, please contact us immediately. We will arrange for a return and provide a full refund or replacement, depending on your preference. Please include photos of the damaged or defective product in your communication with us to help expedite the process.

Non-Returnable Items

Certain items are not eligible for return or refund. These include:

  • Personalized or custom-made products
  • Digital downloads, software, or items that have been opened
  • Items marked as “final sale” or “non-returnable”

Contact Us

If you have any questions regarding our return and refund policy or if you would like to initiate a return, please contact our customer service team at:

We are here to ensure your satisfaction and will be happy to assist you with any concerns.